Dispatch & Shipping

As a small team, we generate your custom template and collate orders for batch shipments twice weekly. We aim to deliver within:

5 days for UK orders

7 days for EU orders

10 days for Worldwide orders 

Any questions? hello@doorno.co

Taxes

All UK orders include UK VAT, detailed on your emailed receipt. International orders do not include UK VAT, However Local taxes and handling fees may apply and will need to be paid by you to receive your order locally. You will receive an email or notice by mail with the cost and payment method after local customs have processed the import.

Packaging

Our packaging design is paper based and 100% recyclable. Please keep your numbers in their original individual pockets, and all parts together in the fluted envelope to protect and collate them prior to use in installation.

Returns & Refunds

If for any reason you are unsatisfied with your order please first notify us at hello@doorno.co. Within 14 days of purchase, you may return your order for a full refund. Refunds exclude any upgraded shipping costs. When returning please arrange and pay for a recorded and insured service, enclosing all the same parts shipped to you in an unused and so resalable conduction.